BPO stands for Business Process Outsourcing. There is a common misconception that B.P.O. and call centers, mean one and the same.A call centre is a remote location in India wherein calls made by customers abroad are routed to India by means of telecommunication equipments.
This call is answered by call centre agents who are trained to speak in an accent which the customer can understand. This accent is commonly referred to as Neutral AccentComing to the term Business Process Outsourcing,
let us understand the term in a simple way by breaking it up. There is a business. Each business has got a process. A process means a specific way or method of doing a job. Those jobs which are routine in nature, are given to countries outside India, to save money by way of salaries.
OVERVIEW OF VARIOUS CAREER OPPORTUNITIES IN THE BPO INDUSTRY